Shipping Terms & Conditions

Global Free Shipping

All orders enjoy global free shipping (excluding import duties, taxes, and customs fees).

Shipping Information

We will ship within 3 - 4 days of receiving your order (excluding Sundays and Chinese holidays), with the shipping location being Suzhou, China.

All orders are shipped via reliable international courier companies, and the specific courier service and expected delivery time will be clearly indicated on the shipping order page before payment is made.

Cost Information

We will cover the shipping costs but will not mark up the original product prices.

All prices include insurance for the full purchase amount.

All prices include packaging, materials, and handling fees.

We will combine multiple product orders into the smallest possible packages. This will be calculated automatically for you on the shipping order page.

We cannot waive insurance, mark packages as gifts or commercial samples, or alter payment declarations.

Lost Orders

We will consider an item lost within 45 days of notification by the customer. This may result from events beyond our control, such as errors in the delivery chain or at the customs service in your country. Should this occur, please accept our apologies.

When contacting us, please provide your order number and indicate whether you would prefer a full refund (including shipping) or a reshipment of your original order. If the original “lost” order appears after a replacement or refund has been made, please contact us so we can arrange return postage.

Return Fees

For items that are returned after being delivered on time due to the following reasons, we will charge a 10% fee (based only on the purchase price), plus any charges incurred by us, including return shipping fees, customs clearance fees, or other logistical costs:

• Customer refusal of the order,

• Unable to be delivered,

• Customer did not collect the package at their local postal station or assigned pickup location.

Import Taxes

Customers in other countries may be subject to import taxes, customs duties, and other charges assessed by their country's customs services upon arrival of the goods. These fees are the responsibility of the customer and are not included in our shipping costs or product prices. If you are unsure about the potential costs, please check the relevant tax policies in your country or contact your local customs office before placing your order.