Welcome to TEAPOTARTISAN, operated by Suzhou MUZHUO E-commerce Co., Ltd. By placing an order on our website (https://teapotartisan.com), you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. Returns & Refunds Policy
Order Cancellation
You may cancel your order before it has shipped and receive a full refund.
Once the order is shipped, cancellation is no longer possible, and the return policy below applies.
Returns
You may return your item within 30 days of delivery, provided that it:
Is unused (items that have been filled with tea or water are not eligible)
Is in its original condition and packaging, with all parts and accessories included
Is not custom-made or personalized
Has been authorized in advance via email (info@teapotartisan.com)
We reserve the right to deny refunds if the above conditions are not met.
Refunds
Refunds are processed within 7–14 business days after we receive and inspect your return.
Refunds will be issued to your original payment method.
Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility (unless due to damage or defect).
Shipping Damage
If your order arrives damaged, please send clear photos of the item and packaging within 2–3 days of delivery to info@teapotartisan.com.
We will provide either a replacement of similar value or a full refund.
You will not be responsible for return shipping in cases of shipping damage.
Return Address
Jiang Yitao 1202, Unit 1, Building 43 Hongwen Yayuan, High-tech Zone Suzhou, Jiangsu Province, China 📞 +86 153 6683 6819
We are not responsible for returned items lost or damaged in transit. Please use a trackable and insured shipping method.
2. Shipping Terms & Conditions
Shipping Zones & Fees
We ship worldwide using trusted international couriers.
Shipping fees are calculated at checkout based on weight and destination.
Shipping insurance is included where applicable.
Processing & Delivery
Orders ship within 3–4 business days (excluding Sundays and Chinese holidays) from Suzhou, China.
Tracking numbers are provided after dispatch.
For legal and customs compliance, we are required to declare the actual value and description of all items.
Lost Orders
An order is considered lost if not delivered within 45 days of shipping.
In such cases, customers may choose between:
A full refund, or
A replacement of similar value (subject to availability).
Return Fees for Failed Deliveries
If a package is returned due to:
Refused delivery
Failed delivery attempts
Unclaimed packages
We will deduct:
A 10% restocking fee (based on product price), plus
Any logistical or customs-related costs incurred.
Customs, Duties, and Taxes
Import taxes, customs duties, and fees are not included in product or shipping prices.
These charges are the sole responsibility of the customer.
Please check your local customs regulations before placing an order.
We are not responsible for delays or costs caused by customs clearance.
3. Website Use & Legal Terms
All intellectual property rights on TEAPOTARTISAN remain the property of Suzhou MUZHUO E-commerce Co., Ltd.
You may not copy, republish, or redistribute website content without permission.
We reserve the right to remove unlawful or offensive user content.
4. Disclaimer & Limitation of Liability
To the fullest extent permitted by law, we disclaim all warranties related to the website and products, except as expressly stated in our policies.
Nothing in these terms limits liability for death, personal injury, fraud, or other liabilities that cannot be excluded under applicable law.